Terms and Conditions of Booking with Just Cruises
Please read the following terms and conditions carefully. These terms and conditions apply to bookings you make with Just Cruises in person, over the phone or by email or chat. We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these terms and conditions.
When making a payment and therefore confirming your booking with Just Cruises, you agree to be bound by the legal obligations outlined throughout these Terms and Conditions. Your right to any refunds can be limited by our terms and policies and by the conditions of the particular supplier. Please ensure you understand and agree to all our terms and policies before confirming your booking with us. Once payment is made for the booking, it is deemed that you have read and understood the terms and conditions for the booking. If you have any queries, please contact us before making any booking for any service.
PASSPORTS & VISAS
Valid passports are required for all international fly/cruise, cruise and land or air only product. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. If this is not the case, you must let us know. Passports must have at least six months validity after the date of return to Australia. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. Certain ports of call may require visas prior to departure from Australia or prior to Ship embarkation. Please refer to your preferred visa processor or the consulate directly for individual requirements. Visa requirements and correct travel documents remain the sole responsibility of the traveller. Just Cruises cannot be held liable for any costs arising from rejected Visa applications or denial of entry to any country for any reason. Our staff is unable to offer information regarding travel visas for nationalities other than Australia or New Zealand. For specific Visa information please contact www.visalink.com.au
PASSPORT NAME ALERT (INTERNATIONAL CRUISES and FLIGHTS ONLY) PHOTO IDENTIFICATION (DOMESTIC PRODUCTS)
It is ESSENTIAL that passenger’s first name and surname given to us at the time of booking match passport information. Any correction or alteration to a passenger name after a booking is made will incur amendment fees or a whole new reservation may need to be made which could result in the booking not being confirmed. Please CHECK this invoice carefully and advise us if the names do not match passports. Please refer to the Passport and Visa paragraph below regarding visa requirements and passenger eligibility to travel before paying the deposit. AIR TICKETS: To issue any international Air Tickets we will require copies for all passengers’ passports in order to include Advance Passenger Information data in the booking prior to ticketing. Failure to provide this data may delay ticketing and result in re-booking and possible fare increase. The required information consists of: • Full name (last name, first name, middle name if applicable) • Gender • Date of birth • Nationality • Country of residence • Travel document type (normally passport) • Travel document number (expiry date and country of issue for passport)
VISA USA – ONLINE TRAVEL AUTHORISATION
Please use the ESTA site https://esta.cbp.dhs.gov to issue your online Travel Authorisation for the USA and its territories. A fee will apply. Australian passport holders will not be able to enter the United States without a valid ESTA (or visa). Please note, you may not meet the eligibility requirements of ESTA and may be required to obtain a visa. VISA CANADA – ELECTRONIC TRAVEL AUTHORISATION
A mandatory entry requirement known as an Electronic Travel Authorization (ETA) applies to all visa-exempt foreign nationals who fly to or transit through Canada, Applicable customers MUST hold an ETA from this date or uplift will be denied. This affects all citizens from countries who do not need a visa to enter Canada including New Zealand, Australia, UK, France etc. Exceptions include U.S. and Canadian citizens and travellers with a valid visa. The authorisation is electronically linked to the passport and is valid for five (5) years or until passport expiry, whichever comes first. Travellers will need to travel with the same passport they used when they applied for and obtained their ETA. To view eTA-required nationalities visit: http://www.cic.gc.ca/english/visit/eta-list.asp Eligible customers can apply for an eTA online at: www.cic.gc.ca/english/visit/apply-how.asp If passengers do not have the required documentation, they will be denied boarding upon check-in in Australian airport.
THE JONES ACT AND THE PASSENGER VESSEL SERVICES ACT (United States)
The Coastwise passenger statute, 46 U.S.C. § 55103(b) states that “no foreign vessel shall transport passengers between ports or places in the United States, under penalty $300 for each passenger transported or landed.” It is important to be aware of the effect that the Passenger Vessel Services Act (PSA) has on certain combined itineraries. The Passenger Services Act prohibits ships of non-U.S. registry from embarking and disembarking passengers at two different U.S. ports.
We recommend that insurance covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, supplier failure or liquidation, medical expenses, additional expenses to cover hotel accommodation and repatriation costs to Australia should any services need to be extended or curtailed due to illness or other insurable risk. Please note that restrictions on the time to effect insurance apply to some services such as airfares. We strongly recommend that clients take out a fully comprehensive travel insurance policy when you confirm your booking and before paying the deposit. It is the clients’ responsibility to arrange insurance.
The Immigration Authorities of New Caledonia have advised that guests who do not hold international travel insurance that covers medical costs, repatriation and other expenses may be refused entry into New Caledonia. We strongly recommend that you purchase appropriate international travel insurance for your cruise visiting New Caledonia.
Please check any Travel Advice Notices issued by the Australian Department of Foreign Affairs and Trade prior to your journey. http://dfat.gov.au/Travel/Pages/travel.aspx or by calling 1300 555. http://smartraveller.gov.au/countries/Pages/default.aspx or call 1300 139 281 for updated travel information.
It is the responsibility of the client to ensure that Passports, Visas, Health requirements and other relevant or official travel documentation is correctly obtained in advance of travel. Just Cruises do not provide a Visa or health advisory service for travellers. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel. General health advice for the destination you wish to visit is also available from DFAT (see http://smartraveller.gov.au/). Cruise Ships are subject to immigration regulations of the countries they visit and passengers are required to individually obtain correct visas and documentation for entry into these countries. Passengers will be denied boarding of the vessel should documentation not be in order. Any fines incurred through non compliance are the direct responsibility of the passenger.
All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once paid for in full by you. Please note that prices quoted are subject to change. Price change may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include but are not limited to adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact your consultant for up-to-date prices. The Quote form within this site is a request only. Just Cruises does not guarantee fares or prices until the booking has been confirmed in writing by one of our consultants, and full payment has been received. Schedules and availability, fare conditions and prices can change at any time. Deposits merely hold the reservations and do not guarantee prices. Routing restrictions and other special conditions may apply
DEPOSITS and FINAL PAYMENTS
All deposits are deducted from final payments and are not an additional charge. All Just Cruises deposits are NON REFUNDABLE from the time of payment and should be protected by travel insurance. The required deposits payable can vary. Please ensure the correct deposit as confirmed by your cruise consultant is paid when booking to guarantee your reservation. When making any payment for your booking you accept the terms and conditions for all passengers on your booking. Please read Terms and Conditions before making any payment.
Please note: All travel suppliers have strict cancellation and payment policies. Deposits and final payments must be received by 2 pm AEST of the due date specified in your invoice or their systems are very likely to auto cancel bookings if payment has not been received. If you are transferring funds from overseas (outside Australia), Just Cruises will not be liable for any bank fees associated with the transaction. In some cases it may be prudent to use a credit card. Check with your bank for the best method for you.
CREDIT CARDS PAYMENTS
This is our preferred method of payment.
For your security, Just Cruises uses a PCI Data Security Standard Compliant payment specialist – TravelPay- to process credit card payments.
Copy and paste this link into your browser address bar and follow the prompts to make your credit card payment. Click the link below
Please ensure you complete all fields and that you insert your Just Cruises booking number and surname as the Customer Reference, so we can identify your payment came from you.
Travel Pay will apply credit card surcharges when paying by credit card. The applicable surcharge will be automatically applied depending on the card type you use.
Mastercard – 1.2%
Visa – 1.4%
American Express – 1.8%
Diners Card – 2.5%
International Credit Cards (cards issued outside of Australia) – 3%
Please note: Savings and/or Debit Cards are not accepted.
Credit Card surcharges are non refundable.
Just Cruises and TravelPay reserves the right to increase, decrease or cease completely credit card fees at any time to include any changes to the RBA credit card reforms in conjunction with membership of the AFTA ACS protection for supplier insolvency credit card chargeback scheme.
DIRECT DEPOSIT PAYMENTS
Please quote your Just Cruises Booking Number and Surname on the bank transaction and advise Just Cruises via email when you have completed your transaction. If we do not receive your booking details with the payment we do not know it is your payment and your booking could cancel. Payments made via Direct Deposit can take up to 3 business days to show in our bank account. Be mindful that weekends, public holidays and holiday periods like Easter and Christmas will delay your payment.
Bank Account Details
Account Number: 004006712
Account Name: Just Cruises Client Account
PAYING BY CHEQUE
We do accept personal cheques, however please be advised that they need at least 5 business days to clear, so if you do prefer to pay by cheque, please ensure that you allow enough time for your cheque to arrive into our office and clear prior to your final payment deadline. Cheques are not accepted for deposits as these payments are due within 3 days of booking and it does not allow enough time for the cheque to arrive and to clear.
If you do make a payment by cheque make it payable to: Just Cruises Client Account
Post to –
PO Box 1176
Please include a note with your surname and booking number. We recommend it is posted to us using Express Post or similar so that you can track your payment.
Please ensure you carefully read your invoice, tickets and all other documents we send to you as soon as you receive them, and contact Just Cruises immediately if any information appears to be incorrect. We will not accept any liability if you fail to notify us of any inaccuracy in any document within 14 days of us sending them to you. While we will do our best to rectify any changes made outside this time, it is your responsibility to meet any additional costs which may be involved. You are responsible for ensuring that all necessary travel documents including, but not limited to, passports, visas and vaccination certificates are valid and subsisting. We strongly recommend that you verify current documentation requirements and all other relevant protocols and procedures associated with your trip with your travel consultant. Please note requirements change and you must check with your Consulate for the most up to date information.
RE-FARING OF EXISTING BOOKINGS
Sometimes existing bookings can be re-fared to new promotions, however payment due dates and conditions or benefits like on board credit may change. Just Cruises will charge a flat $100 fee per booking per change to change to a new fare. Bookings cannot be re-fared once final payment has been made.
The ability to re-fare bookings to new fares or promotions is totally dependent on the rules cruise lines have attached to both the original fare and the promotional fares.
TRANSFERS TO CRUISE LINES OR OTHER AGENCIES
All requests for transfers for bookings back to the cruise line or to other travel agencies will be treated as a cancellation and must be made in writing. Just Cruises will retain all deposits paid. Cancellation once final monies are paid: Just Cruises will retain 10% of the cruise only fare inclusive of all taxes, port charges and prepaid gratuities.
CANCELLATION (CRUISE ONLY)
All cancellations and changes must be made in writing. Cancellation after deposit payment but prior to final payment: Just Cruises will retain all deposits paid (unless by prior arrangement). Cancellation once final monies are paid: Just Cruises will retain 10% of the cruise only fare inclusive of all taxes, port charges and prepaid gratuities. This charge is in addition to any cancellation fees charged by Cruise Lines. In most cases Just Cruises cancellation conditions and loss of deposits supersede supplier cancellation conditions. Cancellation notification must be received in writing before we can cancel your booking with the Cruise Line.
CANCELLATION (FLY/CRUISE/STAY PACKAGES)
All cancellations and changes must be made in writing. Cancellation after deposit payment but prior to final payment: Just Cruises will retain all deposits paid (unless by prior arrangement). Cancellation once final monies are paid: Just Cruises will retain 10% of the fly/cruise costing or cruise only fare inclusive of all taxes, port charges and accommodation packages. This charge is in addition to any cancellation fees charged by Cruise Lines and/or airline/hotel/tour operator/wholesaler or any other supplier. The fees charged by these suppliers can be up to 100% of the cost of the particular product purchased. The cancellation fees charged by these suppliers can be found on their respective web-sites and/or in their brochures. In view of these cancellation fees it is highly recommended that all clients take out comprehensive travel insurance to cover any eventualities. Just Cruises will not take any responsibility for anyone who does not take out comprehensive insurance. Refunds can take up to 10 weeks to be processed.
All airfares are subject to change / increase / withdrawal without notice by the airline(s) until paid in full and tickets issued. All airline schedules are also subject amendments and flight cancellation without notice by the airline. Claims for costs as a result of these actions must be made directly to the airline concerned. Just Cruises cannot be held responsible for the actions of an airline.
PORT CHARGES, GOVERNMENT FEES AND TAXES
Governed by local port authorities; port charges and government fees are subject to currency fluctuation, and are required by law to be costed separately from the cruise fare. Airline taxes are also subject to currency fluctuation; and are converted at the exchange rate(s) when final payment is made. The port charges and airline tax amounts are a guide only.
THIRD PARTY SUPPLIERS
Just Cruises, as a licensed travel agent, act only as an agent for services supplied on behalf of third parties such as airlines, cruise lines or hotel operators. Each supplier operates under their own terms and conditions. By booking services with a supplier you are subject to their own terms and conditions. It is your responsibility to ensure you are familiar with these terms. If you require further information about third party supplier’s terms and conditions please ask us.
When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. Please check your frequent flyer program (or other applicable loyalty program) for the specific terms of your membership. We cannot guarantee that the supplier will credit you with points for your booking.
We recommend that you contact the airline to check your departure time and date at least 24 hours prior to your scheduled flight.
Every effort is made to ensure that information, including prices, shown on this site is correct. All information is received by us from other sources and we endeavour to check all details when received. However, we take no responsibility for the information received or for any mistake or omission made by us in the up-load of information. Photographs and illustrations and other promotional material displayed on our website are for promotion purposes only. Itineraries, routes, weather conditions, ship cabin configurations, ship décor and so forth can change without notice. We do not accept responsibility for any change in prices or variation of services as shown, and all services and prices are subject to change without notice and fluctuating currency exchange rates. All prices shown on our site and quoted are in Australian Dollars and you will be charged in Australian Dollars at the rate of exchange at the time of your payment being processed.
Your contact information will be required by third party suppliers to accept and confirm a booking. Privacy law safeguards your personal details. In no other circumstances will this information be shared with a third party. Your information may be used by Just Cruises for the purpose of relaying travel related information to you.
Text, design, layout and images are copyright and as such are subject to international intellectual property conventions. Accommodation, Cruise ships, resort and hotel images and information are courtesy of various tourism operators, wholesalers and government tourism authorities and as such we implement the right to replicate images and information made available by these various organisations for the purpose of tourism promotion.
Updated 29 August 2018